Horse Luxury Car Rental 2023 small
1. 5% VAT is not included in the total vehicle rental price.

2. Full payment must be made upon delivery of the vehicle in cash (AED) or credit card with 3% charge.

3. For the rental of a supercar, an additional deposit of 25% will be required for customers under 21 years old, as well as an original passport which will be returned when the supercar is returned.

4. The original international driving license (grey color booklet) is required for customers outside of the following countries: Europe, G.C.C, USA and Australia.

5. The deposit for a:- Normal car: minimum of 2000 AED. – Supercar: minimum AED 5000. The actual amount will depend on the vehicle chosen.<

6. To make a reservation, a minimum amount of 500 AED will be requested, a payment link will be sent to you.

7. The daily mileage limit is 250 km for all vehicles, any additional kilometers will be charged at AED 20 per kilometer.

8. AED 200 fee will be charged if the vehicle is returned with a dirty interior.

9. Any damage (scratch, shock, break, scratch, breakage) caused to the vehicle will be assessed by a garage with an estimate and invoiced the same day.

10. In case of accident, contact the police at 911, a statement will be made by them, you will receive a document (green paper) if you are not responsible, or (red paper) if you are, in In case of liability, you will have to pay the insurance deductible as well as the police fines on the same day.11. Immediately report any breakdown of the vehicle via WhatsApp, with the sending of the location maps and photos/videos of the breakdown, we will send someone and we will provide you with a replacement vehicle of the same category.

12. Cancellation of a reservation will result in the loss of the deposit.

13. Upon delivery of the vehicle, the customer’s driving license and ORIGINAL passport will be requested for verification of authenticity.

14. The driver of the rented vehicle must be the only one to drive it and is solely responsible for its conduct, the loan of the vehicle is prohibited in this country.

15. The vehicles are insured against all risks according to the standards of the country.

16. The deposit is by credit card (except American Express) or in cash (AED) it will be blocked for 30 days for possible police fines coming after your departure, then returned by Western Union or bank transfer.

17. Fuel (Super) must be returned to original level (photo provided) on delivery or charge AED 200.

18. Customers must be reachable on WhatsApp at all times for any emergency to communicate with you, otherwise the GPS/TRACKERS system will be deactivated which will result in the immobilization of the vehicle.

19. A delay of one hour is tolerated, beyond the costs will be charged (25% of the rental price) beyond 3 hours the price of a day will be applied.

20. Customers during their stay receiving police fines (send via WhatsApp) will have to pay them the same day in cash (AED) with 20 AED of municipality fees apart from the deposit.

21. Since July 1, 2023 a new law has come into force for anyone running a red light (50,000 AED).

22. Tolls (SALIK) can be paid on the day of return of the vehicle or on the deposit.

23. The reservation does not guarantee the vehicle 100% because in the event of mechanical or other problems before the day of delivery may arrive.

24. Photos and videos of the vehicle will be taken on delivery for proof of condition and sent to your WhatsApp and when returning if there is damage we could see the difference.

25. Vehicles can present small problems considering their age, although 85% of our fleet are less than 1 year old.

26. Police fines exceeding the deposit must be paid within one week after your departure or risk prosecution and blacklisting on your next trip to the United Arab Emirates or GCC.

27. Smoking or drinking is prohibited in the vehicle, a penalty of AED 1000 will be applied for violation.

28. Check the vehicle and the trunk before returning it, forgotten objects are not our responsibility if we cannot find it.

29. Your photos/videos may be published or re-shared on our company social media or website without the possibility of prosecution but may be removed upon your request after review by our media department.

30. Driving in prohibited areas is prohibited in the United Arab Emirates (desert, drift circuit, parking donuts, road burn-out, voice launch control, etc.) results in police fines and from us a penalty of 10,000 AED as well as the edge of the rental and checking the tires or underbody.

31. All vehicles have 2 GPS/TRACKERS, one to link to the police and one to our office.

32. No financial compensation for an early return of the vehicle or day cancellation pay.

33. All damages are the responsibility of the customer, whether from the resort or from another or from nature (shock by breeze, parking shock, animal shock, climatic shock).

34. If you need to leave the country urgently without being able to reach us, please follow the instructions:-send the photo (front/back) of the valet parking ticket from your hotel, the location maps of your hotel, the room number. or park it at the airport with parking money (40 AED/Hour) with the key on the wheel and video/photos or park it outside leaving the key on the wheel and sending a video of the vehicle tour and GPS maps, all on WhatsApp.

35. Any denigrating or illegal or offensive video or photo on social networks with the appearance of our vehicle will be sanctioned by a police complaint and a monetary fine.